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COACHING

Terms & Conditions Policy

Updated August 2025

Cancellation & Rescheduling Policy

We understand that sometimes schedules change. To respect both your time and mine, the following terms apply to all coaching sessions:

1. Rescheduling

  • You may reschedule a session with at least 48 hours notice.

  • Rescheduled sessions must be booked within 2 weeks of the original date (where possible).

2. Cancellations

  • Cancellations made with less than 48 hours notice will be considered a missed session.

  • Missed sessions are non-refundable.

3. Emergencies

I understand genuine emergencies happen. At my discretion, I may allow a late reschedule without charge.

4. Coach Cancellations

If we need to cancel a session, we will offer a reschedule at the earliest convenient time.

5. Payment

Payment is taken in advance of the session through the online payment/booking system

Ethics, Boundaries & Confidentiality

As an Association for Coaching (AC) accredited coach I abide by the Global Code of Ethics for Coaches, Mentors and Supervisors, am in regular supervision with a professional who also abides by this code and I engage in continuous professional development. More information about the code of ethics can be found at: Global Code of Ethics - Association for Coaching

All coaching conversations are confidential, but all confidentiality has limits. These are the main categories that typically define the need for external disclosure:

―    Harm to self

―    Harm to others

―    Illegal activity

―    Legal requirements (court order)

―    Supervision (with precautions)

Limitation of Liability

While we are committed to supporting your growth, we cannot guarantee specific results. To the fullest extent permitted by law, we are not liable for any direct or indirect damages arising from the use of our services or website.

Intellectual Property

All materials, resources, and content shared through this website or during coaching (including worksheets, recordings, guides, and programs) are owned by us and protected by copyright law. You may use them for your personal development only. You may not copy, distribute, or resell our content without written permission.

Data Protection

What we collect

Depending on your interactions with us, we may collect:

  • Your name and contact details

  • Job title or occupation

  • Payment details and booking history

  • Notes, records of meetings, or video recordings (if agreed)

  • Health or wellbeing information (only if relevant to coaching)

  • How you use our website or services


Why we collect it

We use this information to:

  • Deliver and improve coaching sessions

  • Manage bookings and payments

  • Keep in touch about your services and preferences

  • Protect your wellbeing if needed

  • Meet legal or professional obligations


How we protect it

  • Your data is stored securely using [encrypted / password-protected systems].

  • We only keep your information as long as necessary (usually [X years] after coaching ends).

  • We never sell your data. We only share it if legally required or with your consent.


Your Rights

You have the right to:

  • See the information we hold about you

  • Ask us to correct or delete it

  • Limit or object to how we use it

  • Withdraw consent where that’s the basis for processing

We aim to respond to any requests within one month.

How to Raise Concerns

If you have questions or concerns, please contact us at:
📧 [Your email]
📍 [Your business address]
ICO Registration No: [Your number]

If you’re unhappy with our response, you can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.